This Learner Guide explains how to reflect on personal perspectives and become aware of personal limitations with regards to social bias. It then explains how to value diversity and use work practices that promote safe environments for all. It covers how to communicate with people from diverse backgrounds, which includes seeking assistance from interpreters when necessary. The material also explains how to promote understanding and address misunderstandings across diverse groups.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: GECDIV001
• ISBN: 978-1-76075-383-2

Support resources

• Product Code: GECDIV001SP
• ISBN: 978-1-76075-385-6